13 April, 2016, San Francisco: Facebook Inc said on Tuesday it will begin allowing developers to build chatbots inside its Messenger app that will enable users to communicate with businesses one-on-one in its latest efforts to dominate enterprise transactions and customer service.
As per the Reuters report, the chatbots expedite Facebook’s efforts to build out Messenger as the go-to place for users to contact businesses rather than through third-party websites and 1-800 lines. Commenting on the move, Mark Zuckerberg, Founder and CEO, Facebook said, “You’ll never have to call 1-800-Flowers again.”
While heading the annual developer’s conference in San Francisco, Zuckerberg also revealed company’s another additional feature, Facebook Live. The service is now open for developers to show their creativity and create new features. With this move, the company wants the developers to create more original content for its platform.
Zuckerberg’s address also strayed from the normal company news updates by making veiled references to the 2016 US presidential campaign. He referenced comments by Republican frontrunner Donald Trump in particular, saying he heard “fearful voices calling for building walls” and halting immigration.
Facebook has been really busy these days as the 1.6 billion users’ platform is adding new features which will enable the company to increase its users. The company has even roped in few celebrities and media companies to give a push to its Live video feature.