Fortnite is one of the most popular games in the world, but sometimes players accidentally buy things they didn’t mean to—or their kids make purchases without permission. If you’ve been charged for something you didn’t want in Fortnite, you might be wondering how to get your money back. The good news is, there are a few ways to request a refund, depending on your situation.
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This guide will walk you through all the options available, including official refund policies, the FTC settlement for unauthorized charges, and how to use Fortnite’s built-in Return Tickets. Whether you’re a parent dealing with unexpected charges or a player who changed your mind about a purchase, we’ll cover everything you need to know.
1. Refunding Unauthorized or Unwanted Purchases Through the FTC Settlement
If you were charged for items in Fortnite without your consent—especially between January 2017 and September 2022—you might qualify for a refund through the Federal Trade Commission (FTC). Epic Games, the company behind Fortnite, settled with the FTC over allegations that players were tricked into making unwanted purchases.
Who Qualifies for an FTC Refund?
- You were charged for in-game items you didn’t want between 2017 and 2022.
- Your child made purchases without your permission between 2017 and 2018.
- Your account was locked after disputing charges with your bank.
How to Apply
The deadline to file a claim is July 9, 2025. You’ll need either:
- A claim number (sent via email if you were affected).
- Your Epic Account ID (which you can find in your account settings).
Once approved, refunds are sent via check or PayPal. If you get a check, cash it within 90 days. PayPal refunds must be claimed within 30 days.
2. Using Fortnite’s Return Tickets for Recent Purchases
If you bought something in Fortnite and just changed your mind, you might be able to use the game’s built-in refund system. Every Fortnite account gets three Return Tickets that let you refund eligible purchases.
How Return Tickets Work
- You can only refund items bought in the last 30 days.
- If the item was part of a bundle, you must refund the entire bundle.
- Once you use a Return Ticket, the V-Bucks are returned to your account, and the item is removed.
Steps to Refund an Item
- Open Fortnite and go to the Settings menu (the gear icon).
- Select Account and Privacy.
- Click Return or Cancel Purchase.
- Choose the item you want to refund and confirm.
Remember, you only get three Return Tickets, and they don’t refresh often—so use them wisely!
3. Epic Games Store Refund Policy for PC/Mac Purchases
If you bought Fortnite items, V-Bucks, or other content through the Epic Games Store (on PC or Mac), you might be able to get a refund under their standard policy.
Key Refund Rules
- Games & Purchases: Eligible for refund within 14 days if you’ve played less than 2 hours.
- Mobile Purchases (iOS/Android): Must request a refund within 2 hours.
- Non-Refundable Items: Virtual currency, consumable items, and subscriptions usually can’t be refunded.
How to Request a Refund
- For self-refundable purchases, go to your Transaction History on Epic’s website and click Refund.
- For other refunds, contact Epic Games Support through the Help section.
4. What If You Bought Fortnite Items on Console?
If you made purchases on PlayStation, Xbox, or Nintendo Switch, you’ll need to go through their refund policies—not Epic’s. Each console has different rules:
- PlayStation: Refunds within 14 days if not downloaded/used.
- Xbox: Refund requests reviewed case-by-case.
- Nintendo Switch: Rarely offers refunds unless required by law.
Check the support page for your console if you need a refund.
5. Tips to Avoid Unwanted Purchases in the Future
Since refunds aren’t always guaranteed, here’s how to prevent accidental buys:
- Enable Parental Controls: If kids play Fortnite, set up parental PINs to block unauthorized purchases.
- Turn Off “Save Payment Info”: This prevents one-click purchases.
- Use Gift Cards Instead of Credit Cards: Limits spending to the card’s balance.
