Do you want to add a shared mailbox in Outlook? Follow the guide to know how you can do so efficiently. We shall start and see what it means and how you can achieve it. So, let’s begin.
What is a shared mailbox on Outlook?
If you can imagine a group mail box rather than a personal one, you know what we are discussing. Instead of having just one owner, multiple people can access it to read, send, and organize emails under a single, generic address like info@company.com or a common email address. And the most unique thing about being able to pull this off is that you don’t need a separate password or license for it. It just shows up automatically in your Outlook folder list. When someone sends an email from the shared address, the recipient sees the team name, not your personal info. It’s perfect for customer service or project groups that help you convey, without actually being the only voice saying it.
Steps to add a shared mailbox on Outlook
If you want to add a shared mailbox to Outlook, then these are the steps that you can follow.
Check the Permissions
This is the primary thing that you need to check. So, make sure that your IT admin has actually granted you “Full Access” permissions to that specific mailbox. If it doesn’t exist, it will not show up on your account.
Restart Outlook
Whenever the app doesn’t show things that you think must be there, simply try starting again. The reason behind this is that this forces Outlook to re-sync your mailbox list, and new emails and features may appear after refreshing.
Manual Add
This is a good way for Windows. Go to File > Account Settings > Account Settings. Now select your primary account, click on Change, then More Settings. Head to the Advanced tab and click Add. Type the email address of the shared mailbox and press OK.
Web
This is another way that you can think and try. Right-click your primary folder name in the left sidebar, select Add shared folder or mailbox, then type the email address that you want to enter.
These are some things that you can try to add a shared mailbox to Outlook. It is actually quite effective and can help you address people in a group or in a company, without making it feel personal. So, the next time you want to address in such a way, you can try this!
