In 2024, if you’re considering terminating your subscription with Planet Fitness, the procedure is simple but could need a few extra steps in comparison to other services. Although you cannot cancel a subscription directly through the Planet Fitness app, you may still utilise the app to help you through the process. This post will walk you through the process of cancelling your membership using the Planet Fitness app in addition to alternative ways.
KEYPOINT: Neither the Planet Fitness app nor the website allow you to cancel your membership. You have the option to terminate your membership by mail or in person. You may find it more difficult to cancel your Planet Fitness subscription as a result of this.
Recognise the Membership Policies of Planet Fitness
It’s crucial to understand the terms and procedures of the club before terminating your membership. Members of Planet Fitness must normally cancel in person or by certified letter. On the other hand, you can use the app to verify your membership information, manage your account, and locate your club.
- Annual contracts: Should you decide to discontinue your membership before the end of the contract period, you may be charged an early termination fee.
- Contracts for one month only: A month-to-month membership allows for more flexibility in cancellation, but notice must be given.
Access your account using the Planet Fitness app
Although it is not possible to cancel a subscription directly using the Planet Fitness app, there are a few important activities you can accomplish with it before you do.
- Log into the Planet Fitness App using your account credentials.
- Go to ‘Account Information’ to find details about your membership type, billing cycle, and local gym information. This will help you understand the cancellation timeline and potential fees.
Get in touch with your home gym
Since each Planet Fitness location runs its own business, you must cancel your membership through your home club. You can use the app to look under your account details or the “Locations” page to discover the contact details for your home club. Make use of the app’s “Call Us” or “Email Us” function to contact your home gym and find out about their particular cancellation policy.
Pay a Visit to Your Gym
Members of Planet Fitness must cancel in person at the facility. After obtaining your account information from the app and getting in touch with your gym, you ought to arrange a visit and complete the cancellation form. Bring along any membership-related documents and a legitimate ID.
- Go to the front desk and request a cancellation form.
- Fill it out and confirm with the staff that your membership is officially canceled.
- Be sure to request a receipt or confirmation of cancellation for your records.
Use an Alternative Method to Send a Certified Letter
In addition, Planet Fitness accepts cancellations by certified mail if you are unable to visit the facility in person. In this instance, locating the address of your home gym may be helped by the app.
- Send a certified letter indicating that you would like to terminate your membership. Make sure to include your membership number, contact details, and full name.
- Send the letter to the address listed on your home gym app under the “Locations” page.
- To prove that the letter was sent, save a duplicate of it together with the tracking details.
Verify the Termination
Make sure the cancellation was handled by following up with the postal or in-person submission of your request. The Planet Fitness app will still show your membership status, so keep an eye on that for updates.
Key Things to Remember
- Cancellation Policy: Review the cancellation policies specific to your membership type (monthly vs. annual).
- Notice Period: Planet Fitness requires a minimum of 7 days’ notice before the next billing cycle to avoid additional charges.
- Early Termination Fees: Be aware of any early termination fees if you cancel an annual contract early.
FAQ
- Can I cancel Planet Fitness through the app alone?
- No, you cannot directly cancel your membership using the Planet Fitness app. However, you can use the app to manage your membership details and find your home gym’s contact information.
- Can I freeze my membership instead of canceling?
- Yes, Planet Fitness offers membership freezes for certain situations, such as medical reasons. Contact your home gym to inquire about freezing options.
- Will I get a refund if I cancel early?
- Refund policies vary depending on the club. Check with your home gym about their specific refund policies.
Conclusion
Canceling a Planet Fitness membership in 2024 requires either visiting the gym in person or sending a certified letter, but the app can help you gather important information and streamline the process. Make sure to follow up on your cancellation to avoid any unwanted charges and retain proof of your request for future reference.
