Despite being a well-known chain of fitness centres with over 15 million members as of March 2020, Planet Fitness has not adopted contemporary customer care procedures, particularly with regard to membership plan cancellations.
Planet Fitness does not allow you to end your account online; instead, you must mail a letter or visit your home club to speak with a front desk person.
- You must physically visit your club or send a letter by postal mail in order to terminate your Planet Fitness membership.
- You are not able to cancel your membership with Planet Fitness over the phone or online.
How to Terminate Your Membership at Planet Fitness
It is not possible to cancel your membership via email, over the phone, or through the Planet Fitness website. Officially, you are limited to two options: in-person visitation or letter-writing.
- To withdraw in person: Go to the front desk of your home club and ask for a cancellation form.
- To cancel via mail: Include your name, address, phone number, and Planet ID membership number in a letter that you write outlining your intention to terminate your membership. Planet Fitness suggests mailing it via certified mail and addressing it to your home club. In order to confirm that your application was received, accepted, and processed, you should get in touch with the club.
How to In-Person Cancel Your Membership at Planet Fitness
To cancel your subscription, visit a nearby Planet Fitness facility. The following is how to end your membership:
- Visit the Planet Fitness facility that you frequently visit.
- Complete the cancellation form.
- Write the club a letter requesting a cancellation.
Remember that in order to cancel your subscription, you will need to provide some personal information. More precisely, you need to provide your membership ID, name, phone number, address, date of birth, email, and the final four credit card numbers linked to the account. Furthermore, you ought to include a declaration indicating your desire to terminate the membership.
Sign the letter, then send it via certified mail. If you don’t receive a response within a week, call Planet Fitness. If there are issues, it’s recommended to visit the gym in person.
How to Call Planet Fitness to Cancel Your Membership
You may be thinking that you can simply cancel your Planet Fitness subscription over the phone from the comfort of your home. However, that is untrue.
You can contact Planet Fitness Member Services by phone at (844) 880-7180 for a variety of problems. Regretfully, calling to cancel your Planet Fitness membership is not an option. You will need to visit the club in person to cancel your membership.
How to Send in a Membership Cancellation for Planet Fitness
If cancelling over the phone and in person are not possible, you have the option to cancel your membership via mail. This is how you do it:
- To prevent fees, draft a cancellation letter stating the intended cancellation date.
- Use the following address to mail it to your home club: https://www.planetfitness.com/gyms/
- Call your local club to verify receipt and processing after five business days.
Although the cancellation is instantaneous, you will still be able to access your club until the conclusion of the billing period. The slowest cancellation method available, this one should only be used if the other two aren’t workable or if the date of your cancellation isn’t very important.
