Zomato’s AI Platform ‘Nugget’ Now Available for Enterprises
Foodtech giant Zomato has officially opened its AI-native, no-code customer support platform, Nugget, for enterprises worldwide. Initially developed as an internal tool, Nugget now handles over 15 million support interactions per month across Zomato, Blinkit, and Hyperpure.
What Is Nugget?
Nugget is a powerful AI-driven customer support platform designed to help businesses scale support operations effortlessly. It eliminates the need for complex workflows and does not require a dedicated development team.
Key Features of Nugget
- Conversational AI Chatbots & Co-Pilots – Handle complex customer queries efficiently.
- Voice AI Agents – Automate voice-based customer interactions.
- Image Classification – Identify and categorize images for better service accuracy.
- Audit Automation – Reduce manual audits with AI-powered automation.
- Advanced Analytics – Gain insights into customer interactions and optimize performance.
Proven Impact
According to Zomato CEO Deepinder Goyal, Nugget has delivered exceptional results, including:
- 80% query resolution through AI-driven automation.
- 25% optimization in compliance processes.
- 20% reduction in query resolution time.
High Enterprise Adoption
Goyal revealed that 90% of companies that have tested Nugget have signed up for the platform, highlighting its strong demand and effectiveness.
Why Choose Nugget?
- No-Code, Fully Customizable Solution – Businesses can integrate Nugget seamlessly without technical expertise.
- Cost-Effective & Scalable – Lower operational costs while improving customer experience.
- Proven Performance in High-Volume Environments – Already managing millions of interactions monthly for major brands.
With Nugget now open to global enterprises, businesses looking to enhance their AI-powered customer support can leverage its robust automation capabilities.
For more details, visit Nugget’s official website.
