Were you troubled by Verizon crashing recently? Here is how you can claim your outage credit. Follow the guide to know how you can get the amount and what makes you eligible. So, let’s get started.
Who is eligible for the Verizon outage?
The eligibility criteria here are pretty simple. If you were impacted by the massive Verizon outage on January 14, 2026, you are likely eligible for a $20 account credit. This offer is specifically for customers who lost any of the voice, text, or data services during the 10-hour disruption. To claim it, you can easily claim the outage amount through the app itself. Verizon estimates this covers multiple days of service, though many users feel it’s a small gesture for such a significant failure that had impacted so many hours. Either way, if someone wants to claim the amount, the process is pretty simple.
Steps to claim the Verizon credit
If you want to claim the $20 of the Verizon credit, here is how you can do so!
Wait for the Notification
Verizon is sending out text messages to eligible account holders. This means that if your account falls in the category of being eligible, you will be notified on your own. This text usually contains a direct link to the redemption page within the app.
Open the My Verizon App
If you don’t see any text being sent to you or just want to check things from your end, log in to the app on your mobile device. Before doing so, make sure your app is updated to the latest version.
Check “Account Overview”
Here, look for a notification or a red circle at the top of your dashboard. This is often labeled as “Mobile Actions” or “Take Action” and helps you to do the needful.
“My Offers”
If you don’t see a prompt on the main screen inviting you in, check the “Shop” or “Offers” tab. Many users have found the $20 credit listed as a “loyalty” or “outage” offer there, which is the amount you’ve been looking for.
Click on “Redeem Now”
Once you find the offer, tap on the button to accept it. You should see a confirmation that the credit will be applied within 1–2 billing cycles. Doing this, you must rest assured that your work is done. If the app is glitching, you can also log in to your account at Verizon.com and follow the remaining steps there. The steps stay the same, and the output too.
And that is how one can claim the Verizon credit outage and cash the amount the company is sending out!
