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Manage, secure and leverage your unstructured business information with OpenText !

OpenText™ the global leader in Enterprise Information Management (EIM) helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, stored either in their data center or in the cloud. Over 100,000 companies already use OpenText solutions to unleash the power of their information.
OpenText has built on its presence in India, in recent years, with high profile customers like Future Group, Dr.Reddy’s, Madura Fashion & Lifestyle (Aditya Birla Group), Myntra.com, ING Vysya, Wipro, GVK & Tata technologies.
OpenText is at the forefront of the effort to empower businesses with the digital edge. The company was a key presenter at the Gartner Symposium, 2014, which took place on 14-17 October at the Grand Hyatt, Goa, and expressed the purpose of enhancing the perceptions of Indian customers regarding the imminent digital revolution.
Techstory.in talks to Hitesh Sahijwaala, Country Manager, OpenText.

Can you brief us about the products and services you offer? 

OpenText is Canada’s largest software company, and the most valuable Canadian company on the Nasdaq exchange. It manages important and business critical information through its software, solutions and leading business cloud network. OpenText solutions can be deployed on premises or as Managed Services, PAAS / SAAS, or multi-tenant services in the cloud.

We are the leader in Enterprise Information Management (EIM), helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. More than 100,000 customers already use OpenText solutions, either on premises or in our cloud.  
Our EIM platform enables organizations to discover and manage information to spur growth and
innovation across their organization, increasing time to competitive advantage. Consisting of five comprehensive and integrated product suites, the EIM provides the foundation for a cohesive information management strategy that leverages existing assets, meets urgent needs and establishes a fast path to the future. OpenText operates its own cloud environment, OpenText Cloud, based on a network of data centers around the world. The OpenText Cloud infrastructure processes more than 16 billion transactions per year representing $6.5 trillion in commerce, stored 3.5 petabytes of content, integrated 600,000 trading partners and benefitted more than 60,000 customers around the globe. The OpenText cloud includes a business network that allows companies to exchange documents using EDI, XML, fax and email, a development platform for building web, mobile and analytic applications and a suite of pre-packaged applications to automate business processes such as capture-to-archive, inquiry-to-resolution and procure-to-pay.

Which are the key sectors and industries serviced?

Our solutions are used by more than 100,000 enterprises globally, across all industries, sectors and countries. As organizations prepare themselves for a “Digital-First World” the power of the information flowing into, around and out of the organization will grow enormously.

These solutions are helping enterprises transform their business for the digital world. From enabling global enterprises to digitise the supply chain or improve the experience provided to customers over the Internet, to transforming business processes or securely complying with information governance regulations.

Can you give me a few names of your India customers & any relevant case studies?

Dr Reddys ; ING ; Myntra ; Mumbai International Airport Limited ; & Wipro  are few of our Indian customers.

Can you tell me more about OpenText’s expertise in Enterprise Information Management (EIM)?

Enterprise Information Management strategies are the evolution of traditional information management practices due to the explosion of data and the rise of the Information Enterprise. EIM enables businesses to secure their information across the diverse and complex landscapes of organizational departments, legacy systems, corporate and regulatory policies, business content and unstructured big data.

OpenText’s Enterprise Information Management software helps businesses attain 360-degree views of their big data and analytics by streamlining organizational workflows, increasing the quality of information and creating integrated user interfaces for end users within a single source platform. We offer EIM software systems and services that let you build a cohesive information management strategy that leverages existing assets, meets urgent needs and establishes a fast path to the future. We believe that good information strategy is good business strategy, and that an effective EIM strategy requires three things: Information Readiness, Information Capabilities, and Information Confidence.

OpenText recently participated and presented at the Gartner Symposium 2014. What was the topic you addressed? Can you tell us a bit more about that?

At the recent Gartner Symposium in Goa, OpenText discussed how enterprises could embrace new technologies and use all the information around an organisation to prepare themselves for a Digital-First World. The speaking session was hosted by Soumya Majumder (Sales Director – Enterprise Business) where he shared how global customers were partnering with OpenText to extract business values. This set the context of a Digital First world in different industry verticals, which was followed by an interview with Mr. Mukul Jain, CIO of DHFL Pramerica Life Insurance, where Mr. Jain shared how OpenText is enabling them to manage their Digital disruption for the future transformation journey.

Some of the keynotes that were discussed are –

  • Cloud computing, mobile devices, big data, and the Internet of Things – these technologies have already radically transformed our society and redefined how we live, work, and conduct business. By 2020 all of the major operating functions of an organization will be digital, and to stay competitive in the digital age, the enterprise of today will have to transform itself into digital enterprise of tomorrow.
  • Timely access to information and data have always been central to business success, and with a digital first future it is more important than ever that senior management have immediate access to this critical asset. Tomorrow is too late; sometimes “right now” is too late.
  • Information lies at the heart of digital transformation, it guides a company’s strategy, it enables timely resolution of business challenges, and it enables executives to make the right decisions – all in all, it is the difference between a successful enterprise and no enterprise.
  • In the digital age, information is the number one business asset, playing a crucial role in enabling innovation, growth, and opportunity. But how can the enterprise unlock the potential of information without compromising productivity and security?

Can you share a brief on the India business & upcoming plans/announcements

We are actively building a strong partner eco system that can focus across industries and solutions. Our partner eco system includes large System Integrators’ to boutique partners that are specialist in their field and have a very high level of competence and expertise to cater to the industry demand. Some of our partners have developed solutions on OpenText’s EIM platform for various industry verticals and are working on a joint go to market plan. We are aggressively driving the India growth story with these partners along with our highly competent sales team.

The last twelve months have been very exciting as we have managed to win deals with some of the largest and well known companies in India, and there has been an upsurge in the interest of OpenText as a company and its solutions. We would also like to credit this to our strategic acquisition of GXS and Cordys which has made us one of the most sought after vendors that can cater to an end to end management of information needs from capture/creation to defensible deletion.

We have a strong employee base that is growing steadily with sales and marketing and development offices across Mumbai, Delhi, Bangalore and Hyderabad with more than 1500+ people.

What are the solutions OpenText offers for Digital businesses, in particular?

The range of tools, technologies and applications available today is enormous but what is important – and how OpenText can help – is that enterprises should focus on four key areas to transform their organizations to be competitive in a Digital–First World: the digital workplace; the digital experience; a digital business network; and digital governance and security.

Digital technology will create the the largest human migration of labor in the history of the world, and this huge demographic shift will have significant and profound effects on where and how people will work in a Digital-First World. What will the workplace of the future look like? We know it will be global and virtual, with fewer on-site employees and leaner headquarter facilities. We know companies will have a more culturally diverse workforce, and the digital enterprise will have to create an environment that accommodates these different sets of values, beliefs, and expectations.

To facilitate this, organizations and employees will depend on digital communications, mobile and device-first working practices, global collaboration via social communities, and shared information and resources in the cloud.

The key to great customer experiences will be an organization’s ability to analyse this intelligence and use the information to target consumer needs at each stage in the buying process. Through consumer data and intelligence, the digital enterprise can better understand its consumers, define accurate segments, and tailor products and services to meet their needs.

Customer insight will also enable the digital enterprise to greatly improve the supply chain, with tangible improvements in competitive advantage. In a digital-first world, consumers will expect greater customization of products, swift delivery of goods, and an experience that is smooth and seamless. To fulfill these needs, businesses will leverage digital information to support improved flexibility, operational excellence, and information exchange between supply chain partners. Business networks will consist of vibrant and collaborative environments in which buyers, suppliers, and technology morph into a just-in-time, market-driven world requiring the right information, in the right form, in the right language, at the right time.

Finally, every business and every department is subject to laws, rules, and regulations that require strict compliance to protect corporate assets. In the EU for example, the European Data Directive will have a profound effect on how and where enterprises store and transmit data and information. In a Digital-First World, enormous amounts of data and content will require organizations to have robust information governance and security policies in place.

As the enterprise transforms, information management will increasingly leverage digital technology for compliance, good governance, and e-discovery, providing business leaders with the tools and confidence to balance innovation and growth, with security and compliance.

Kindly comment on Future outlook FY15-16

As the Digital-First World takes hold, the disruptors will be disrupted and technology will continue to change our lives in big ways. Our CEO, Mark Barrenechea’s has listed down some of the top technology trends that will impact the way we work and play in 2015.

Cloud becomes the new normal – The cloud will be embraced en masse in 2015 because the benefits are huge. By digitizing information-intensive processes, costs can be cut by up to 90% and turnaround times improved by several orders of magnitude.

Digitization begins the next massive displacement and migration of labour – Digital technologies like the Internet of Things (IoT), wearable technologies, and mobile and smart devices will force organizations to change the way they engage customers, and develop and deliver new products and services

New startups will mesh digital and physical – The year 2015 will be the year that we see an increasing amount of nimble startups outpacing established enterprises to bring new products to market faster. Technological advances like 5G networks, more processing power, advances in storage, and cloud and mobile computing are blurring the boundaries between the physical and the virtual—between people and their technology. Startups will follow in the footsteps of Tado and Dash to leverage this “zero-distance connectivity” and offer compelling new products and services.

The world realizes the “Internet of things” is just the Internet – Everyone is buzzing about the Internet of Things (IoT). The IoT will transform the world, as we know it, creating a giant, global network of devices and machines that are connected, communicating, and exchanging data. This market will see 50 billion devices connected by 2020 and a value of $14.4 trillion. Its potential impact is huge.

The Chief Data Officer and Chief Digital Officer will become mainstream – To help guide the enterprise on its journey to digital transformation, two C-level roles will find themselves at the executive table: the Chief Data Officer and the Chief Digital Officer. While their roles are unique, both will focus on the strategic importance of information in a digital economy.

The Chief Digital Officer will be the executive advocate for the digital customer and will emerge to oversee both the strategy and the technology for a seamless and satisfying digital customer experience. According to Gartner, 25% of businesses will have a Chief Digital Officer by the end of 2015.



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