Do you want to add a shared mailbox to Outlook? Follow the guide to know how you can do it and enhance your workspace to connect better. Let us begin!
What is a shared mailbox in Outlook?
A shared mailbox is just a communal inbox that multiple people can access at the same time. It is much like a group chat, but official. Instead of everyone sharing one username and password, your IT admin just grants your personal account permission to see it, and thus, it becomes common.
Once you are added, you can log into your own Outlook and find the shared mailbox right under your personal folders. It can be used by multiple people at the same time. Everyone on the team can read incoming messages, reply to clients, and view a centralized calendar for reference. The best part about it is that when you reply to an email, it looks like it came directly from the shared address, not from your personal account. This makes it less personal and more professional, fulfilling the purpose.
Steps to add a shared mailbox in Outlook
If you want to add a shared mailbox in Outlook, then these are the steps that you need to follow.
If you have the app
- Suppose you have the app downloaded on your device. Open Outlook and click on the File tab at the top left of your screen.
- Now, click on the Account Settings button, and then select Account Settings again from the dropdown list. This will reveal the options that you have.
- From here, you can choose your primary email account from the list and click on the Change button just above it.
- As you move forward, click on More Settings. This option is usually found in the bottom right corner of that window.
- Switch over to the Advanced tab in the new window that pops up on your screen.
- Now, click on the Add button next to the area that mentions opening additional mailboxes. Here, you have to type in the full email address of the shared mailbox and click on OK.
- Choose to Apply, click on OK, and then restart Outlook to let the changes seep in. This will take care of everything.
For Outlook on the web
If you are using the web, you can simply log in to your email through your internet browser.
- Look at the left-hand navigation pane and right-click on Folders.
- Here, you have to select the option that says Add shared folder or mailbox.
- In the next screen, type the exact email address of the shared mailbox in the search box.
Click on Add, and the new mailbox will instantly appear at the bottom of your folder list.
