MakeMyTrip, which is the country biggest online travel aggregator plans to opt out of the government scheme on the accreditation of the OTA and bed and breakfast establishment, stating that it is a technology platform which cannot be assessed for the much more quality of service of the inventory offered on the portal.
The ministry of the tourism had in December issued a set of regulations and guidelines for the OTA’s and bed and breakfast establishment, which even includes the homestay operators to ensure the adequate safeguards against the deficiency of service. The instructions also seek to ensure the alternate arrangement for the customers if needed and punitive deterrence for the OTA.
Some of the sources in the Ministry of Tourism said that the MakeMyTrip CEO has also communicated to the ministry officials that his company would not like to be a part of the scheme for now.
“MMT has not sent a letter but group CEO Deep Kalra has communicated this to us,” said an official familiar with the matter. “They have said right now they will not be able to do so. Their definition is that they are a technology platform. They are not responsible for service delivery.”
Picture Credits: MakeMyTrip
