Online payments platform Paytm founder and CEO Vijay Shekhar Sharma messaged a Twitter user out of the blue one Thursday morning asking for feedback on the Paytm app.
“What will make Paytm be the go-to app for 1:1 payments for you?” asked Vijay Shekhar Sharma. He asked the Twitter user to give him feedback both as a product manager and a user of the Paytm app.
Yes, a user named Ishant Juyal, in a separate tweet had compared the pros and cons of two payment apps – Google Pay and Paytm where he talked about what works best for him as a Unified Payments Interface (UPI) app.
Earlier, the Twitter user – Ishant Juyal – had been involved in a Twitter thread about the everyday uses of a fintech app for payments and transactions.
Hahahah PNB user here. I can feel your pain 🙂
Ouuu. For me, Paytm has always been the go to app for UPI. But yeah, the contact thingy of Gpay is better, so 1:1 transactions are easier with Gpay. For Merchant and QR, Paytm best
— Ishant Juyal (@juyal_ishant) January 18, 2022
Spotting the discussion on the social media platform, Sharma slid into the DM of the user asking for feedback. “Hola Ishant,” Sharma texted him.
Juyal was ecstatic with the message from the Paytm founder and shared the excitement on his timeline.
“Imagine being the Founder of Paytm and reaching out to users for feedback. Still can’t believe this happened. Who said tweeting won’t take you places?” Juyal tweeted later.
Imagine being the Founder of Paytm and reaching out to users for feedback.
Still can’t believe this happened. 😶
— Ishant Juyal (@juyal_ishant) January 19, 2022
Juyal was, of course, flabbergasted by Sharma’s message. He wrote on Twitter afterward, that he could not believe that the Paytm founder had approached him. Posting a screenshot of the message, Juyal wrote, “Imagine being the Founder of Paytm and reaching out to users for feedback. Still can’t believe this happened.”
Cracking a joke, he added, “Who said tweeting won’t take you places?”
Two months ago, Paytm sank on its first trading day following India’s biggest initial public offering (IPO).
One 97 Communications Ltd., Paytm’s parent company, raised $2.5 billion in its IPO but a 27% plunge in its 18 November debut made it one of the worst initial showings by a major technology firm since the dot-com bubble era of the late 1990s.
Shares of Paytm slipped to an all-time low of ₹990 on the BSE by falling over 4% in Wednesday’s trading session. The stock of the digital payments and financial services firm is now down over 53% from its IPO issue price of ₹2,150 after its dismal listing and a spate of bearish views.
The company recorded over a 4-fold jump in loan disbursals during the October-December 2021 period with 44 lakh loans worth ₹2,180 crores disbursed from its platform as against 8.81 lakh loans worth ₹470 crores in the year-ago period.
Sharma, the son of a schoolteacher from Uttar Pradesh’s Aligarh, founded Paytm in 2010. He says he learned English by listening to rock music. He has ranked India’s youngest dollar billionaire four years ago at the age of 38 and now has a net worth of $2.4 billion, according to Forbes. He owns a nearly 14-percent stake.