Now is the most opportune time to invest in a dialer system for those in the call center business, with so many people losing jobs, or moving out of their homes, there are actually a lot of phone numbers that have been disconnected or none responsive. Call center agents take about a minute of dialing phone numbers that may either be busy, unresponsive, or disconnected, and this takes away precious time that could have been used to reach a breathing customer or potential client. The dialer system is an automated dialing software that dials the uploaded phone numbers in the system and screens out those that are busy, unreachable, or disconnected. This would mean that agents will only have to think about engaging the client during the call and successfully completing the call. This would also lead to fewer abandoned calls and will be able to reach as many customers even twice the number of calls in a given shift. The dialer system is the most important investment you can make at this time, it is both practical and innovative and will help you increase productivity and efficiency, as well as reach as many customers as you want in a given day.
The Dialer System
The Dialer System is a computer program or software designed to automate the dialing of prospective customer’s phone numbers so that a call center agent may reach and initiate contact with the customer. It is developed with the aim of increasing the efficiency and accuracy of the calls made to a list of phone numbers. The best thing about the software is that it can call and screen the phone numbers that are unresponsive so that the agent would not have to spend time on those numbers. It is estimated that a call center agent may lose up to a minute just dialing numbers for each call, and in this fast-paced world, every minute counts. The software integrates into your existing system and network and does not even need any special hardware, it is just like a device that you plug in and it just works automatically. You just need to upload the list of phone numbers on a given day and it will do the hard work for you. Imagine dialing manually each number on that list and not knowing whether it is disconnected or busy. The dialer system indeed is a very useful piece of software that will help you grow your call center business.
The Many Uses of a Dialer System
The dialer system can be used by a variety of businesses, not just the call center agents who do marketing pitches. The software can be invaluable to debt collection agents and offices, the dialer system can speed up the calls made to those with outstanding debts whether for a credit card company or utility providers. In fact, most debt collection companies report higher collection due to the use of the dialer system. It can also be used by customer service agents and providers, they can routinely call customers who have made complaints or those who needed help with the product such as returns, warranties, and even contests. But most of all, the software is really very useful for call center agents that market certain products or services, somehow the dialer system is able to provide leads to paying customers and even repeat customers who are satisfied with the product and service. Even in a typical office or department that has to make calls a lot as part of their job can benefit from a dialer system too!
The Benefits of a Dialer System
The dialer system can help your efficiency rates increase as it would ensure that the phone numbers dialed are really active numbers with an actual person at the end of the line. Time wasted on dialing numbers that have been disconnected will be a distant memory. The program can automatically screen the numbers that are unresponsive and disconnected, such that the only calls that go through are the ones with the highest potential for becoming a paying customer. The software can also increase productivity as the call center agents spend more time with the client talking about their concerns, product offerings and convincing them to buy or purchase whatever it is that agents are promoting. Moreover, the agents can focus on what is important in their jobs and that is completing a call and transaction, with a decrease in abandoned calls, surely this will result in an increase in productivity and will eventually result in growth and expansion. The dialer system is user-friendly, it does not need any special equipment or training of your agents, you just plug in the software, upload your contact list and it will automatically dial the numbers in that list without any more interference from you. So you can basically plug it in and it will go about its business and will not need much supervision or assistance.
Getting A Dialer System
Getting a dialer system should not be difficult and confusing, however it is a reality too that there are things that you should know before getting it. For one, there are several developers and programmers who have claimed to be the sole creator of a dialer system, but the truth is, most developers can be able to design and create a dialer system program, and even newcomers can make a fairly decent one, so do not be fooled by those that are marketed as the only dialer system in town. Also, with the advanced computing technologies that we have, and the cloud-based software, a dialer system should be lightweight, compact, and easy to use. Say no to dialer systems that need special hardware requirements and those that need to revamp your existing system. Lastly, find a dialer system that has many functions included in it, such as the ability to monitor the length of calls, whether the call was ended by the customer or the agent, and be able to provide you with a set of reports at the end of the day or week. You can then use this report to look into the performance of your team or agents and be able to improve further.