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How to recall an email in Outlook

When you recall a message, a message that you previously sent is retrieved from the mailboxes of the recipients who have not yet opened it. You can also substitute such retrieved messages with a replacement message. For example, if you forgot to add an important attachment, you can try to recall the message that has already been sent, and then send another message as a replacement that includes the attachment.

Message recall is available after you click on “Send” and is available only if both you and the recipient of the mail have a Microsoft 365 or Microsoft Exchange email account in the same organisation.

In order to recall and replace a message, use the following steps:

  1. The folder pane can be found on the left of the Outlook window. In this pane, select the Sent Items folder.
  2. Open the message that you want to recall. You must double-click on the message to open it. Simply choosing the message so it appears in the reading pane will not allow you to recall the message.
  3. If you are using the Classic Ribbon, choose Actions and then Recall This Message from the Message tab.
  4. If you are using the Simplified Ribbon, choose the Message tab and then choose More commands (…). Click on Actions and press Recall This Message.
  5. Click on either Delete unread copies of this message or Delete unread copies and replace with a new message, and then tap on OK.
  6. If you are planning on sending another message as a replacement, compose this message, and then hit Send.

Source: https://support.microsoft.com/en-us/office/recall-or-replace-an-email-message-that-you-sent-35027f88-d655-4554-b4f8-6c0729a723a0

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