19 February, 2016, Punjab: Nikhil Bansal, B-.Tech student studying in Punjabi University, walks out like a real ‘Gladiator’ from the legal battle against Snapdeal. In last February 2015, Bansal had ordered iphone 5S from Snapdeal. The student placed the order when he saw the website showing a jaw dropping price of Rs 68 for the handset. But the phone was never delivered to him and after dropping many emails to the company, he took the matter to the District Consumer Dispute Redressal Commission. Snapdeal, on the other hand, said that the ‘iPhone 5S available for Rs.68’ issue happened due to some technical problem and before the company could rectify it, Bansal had already placed the order.
After hearing from both parties, district forum in its order dated 26 March,2015, had asked the company to deliver the handset to Bansal on the same price and apart from that, it also ordered the company to pay Rs 2, 000 to him as compensation and litigation expenses. But Snapdeal took the order further ahead and appealed in the State Consumer Forum. The State Forum, on February 12, 2016, dismissed the argument and asked the company to deliver the handset at the price of Rs 68. However, forum also charged a fine of Rs 10, 000 to Snapdeal.