20 March 2018, India:
Customer engagement firm Zineone has raised $2.5 million in Series A round of funding. The funding round was led by Omidyar Network. Harvard Business School Alumni Angels, Touchstone Equities and existing investors Hyderabad Angels and Golden Seeds also participated in the funding round.
The firm will use the fresh capital to accelerate sales and marketing, and execute a product roadmap focused on building the most intelligent system within this category.
Debjani Deb, ZineOne CEO said, “More and more enterprises around the world are recognizing the need to move their customer engagement efforts beyond e-mails and call centers into an immediate, contextual, and real-time world.”
Debjani added, “2018 presents an inflection point in the industry, and with this new funding, ZineOne is well positioned to lead the market in this emerging segment.”
Ken Miller, venture partner at Omidyar Network and ZineOne’s newest board member said, “We are excited to see how artificial intelligence, machine learning, and other new technologies are coming together to personalize and enhance the consumer experience.”
Ken added, “ZineOne delivers on this promise and benefits banks and retailers who are looking to better serve their clients, but most importantly consumers, who now have products and services tailored to meet their unique needs and delivered when they need them.”
Zineone was founded by Debjani Deb, Manish Malhotra and Arnab Miukherjee in 2014. It is a real-time, stream-processing based customer engagement hub. It helps the enterprise move from a legacy batch world to a real time, event-driven world, where reactions to each customer’s actions are sub-second versus a long phone call or an impersonal email.
(Image – angel.co)