23 November 2016, India :
Helpshift, the company revolutionizing the customer support industry through enterprise-level, in-app customer experiences, today announced that Cisco Investments has recently joined their Series B funding round, which follows previous investors such as Intel Capital, Microsoft Ventures and Salesforce Ventures.
“Apps have become the primary way in which consumers and employees in the enterprise are accessing products and services,” said Abinash Tripathy, CEO and Co-Founder of Helpshift. “Just like customer service moved away from phone (voice) to email in the era of the Web, we are now seeing a transition where customer service is moving inside apps to eliminate all the friction in the process of supporting users. With the additional funding from Cisco Investments, we are looking to help the entire contact center industry transition from being reactive to proactive while driving higher customer satisfaction and lowering cost.”
“We continue to invest in strategic solutions to help propel technology developments that will solve challenges for our customers, partners, and beyond,” said Rob Salvagno, head of Cisco Investments and vice president of Cisco Corporate Development. “Through our investment, we look forward to supporting Helpshift to enable companies to provide best-in-class mobile customer care through their data-centric messaging platform.”
As one of Cisco Investments’ portfolio companies, Helpshift and Cisco will also explore opportunities to integrate Helpshift’s in-app customer support solutions with Cisco’s leading contact center solutions. Helpshift is revolutionizing the customer support experience everywhere. Through an intuitive user interface, Helpshift makes it easy for businesses large and small to proactively support and engage their customers.
