Club Factory has now revealed the launch of the Instant Messaging feature on its app – to allow the sellers to communicate with the customers on the club factory directly. The new initiative is also aimed to empower local sellers and manufacturers in India.
With the help of the chat feature, sellers can directly take the details of the order with the help of a messaging tool and cater to the customization requirements of their users.
Talking on the announcement, Mr. Vincent Lou, Founder, and CEO, Club Factory said, “Club Factory is the only e-commerce player in India that does not charge any commission fees, passing on cost-benefit to the users. We are also happy to include a chat feature as part of our bouquet of offerings. The option allows customers to directly interact with sellers to discuss any product-related query and place special requests for their orders.
Unlike some of the other e-commerce platforms, we believe that sellers need to be empowered to own their consumers and end-users. These initiatives make us a comprehensive online-marketplace facilitator, building to an era of FAC – Flipkart, Amazon and Club Factory to lead the future of e-commerce in India.”