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Zendesk Acquire Conversational Platform Smooch

Zendesk Inc, today revealed it acquired Smooch Technologies Holdings, the Montreal based company behind the Smooch, a platform which connects the businesses with customers to power more personalized and human conversations.

As of now, terms of the transactions were not disclosed.

The acquisition also marks the Zendesk’s next step in delivering the best omnichannel experiences by connecting conversations between the customers and businesses on any of the messaging channels from the mobile apps to websites to the world leading messaging apps like the Facebook Messenger and Whatsapp.

“We live in a messaging-centric world, and customers expect the convenience and interactivity of messaging to be part of their experiences,” said Mikkel Svane, Zendesk

The founder, CEO, and chairman. “As long-time partners with Smooch, we know first-hand how much they have advanced the conversational experience to bring together all forms of messaging and create a continuous conversation between customers and businesses.”

Source: Smooch

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