In this technologically advanced era where business models aim at delivering superior customer experience; essentially no functional domain remains untouche...
It might have slipped your notice, but on the first day of March (Ides of March, anyone?) Dropbox announced a partnership with Google to “deliver cross-plat...
From DVDs to VOD, the video market is not the one which it was a decade ago. The viral growth of video market sees viewers as the beneficiaries leaving vide...
If you didn’t know already, it is highly recommended that all modern businesses implement a CRM system. For most, there is one simple stumbling block that h...
In an effort to make customer support more convenient and easier, companies spend huge sums of money on contact centres and customer relationship management...
We’re in the midst of a once-in-a-decade paradigm shift. Messaging is the new platform, and bots are the new apps. The shift radically changes end-user experien...
We have seen that one of the key factors for customer retention and eventually growth is to build products that users love. But how to build products that u...
